Your Health and Safety Are Our Highest Priority During These Unfortunate Times!
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Ecco360pro, a Neighborly company is closely monitoring COVID-19 (coronavirus) and its impact in our community. The health and safety of our customers and employees is our highest priority during this time. While we cannot control the severity or unpredictability of this virus, we can take prevecntive measures to limit the spread and impact of COVID-19. We are currently acting with prudence in our day-to-day operation with basic preventative safety measures following the guidance set forth by the U.S. Federal Government, Centers for Disease Control (CDC) and other health agencies, including:
We encourage our customers to let us know in advance of an appointment if there are any concerns or they would like us to take special precautions. We will continue to closely monitor the situation surrounding the COVID-19 coronavirus and act accordingly.
YES, we require you to sign a contact with us to protect the business or home, and you can stop service at any time. We feel we must earn your continued patronage by providing quality and professional service each visit. If you are happy with our services please refer us to a friend. And if for some reason you are disappointed please call us and let us know so we can come back and correct the problem.
Our normal work hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, but we will give you an agreed upon time that best suits your needs, not a time range. We will make every effort to be at your home/business at the agreed upon time, but in some cases due to traffic or uncontrollable circumstances we may have to adjust the time. If this does happen every effort will be made to contact you to inform you of the new arrival time.
We make every effort to schedule the same worker for each scheduled cleaning. In the event of `illness or other unforeseen incident we may need to substitute someone else to perform the scheduled cleaning, but only with your prior approval.
No. You do not need to purchase and store all of those cleaning supplies and equipment. As a convenience to our customers we provide all name brand products, equipment and supplies needed to perform a professional job. But should you want us to use your own equipment or specific supplies please let us know in advance.
No. We understand that most people have busy schedules and cannot be there for their scheduled cleaning time or businesses do not want the disruption during normal business hours. In fact most of our customers are not home or the business is closed when services are provided and a key and/or access code is provided to us for access. This allows you the luxury of performing your daily routine and returning to a fresh clean home/office. If you are not present or chose not to provide us with a key or access code and we cannot gain access to your home or business for the scheduled cleaning then a lock out fee of $30.00 will be charged to help compensate our personnel for their gas and drive time. You may want to get a key lock box from Home Depot, Ace Hardware or Amazon to provide dependable access for our workers. They are easy to install and have combinations that can be customized by you.
In order to get the best value for your dollar, we ask that you pick up any clutter, toys, clothes or other items that would keep us from focusing our attention on cleaning your home/business.
You can be assured we will protect your key and/or access code by securing them and locking them up when not in use. Once we are given a key we tag it with a numbered tag and they are locked up in a secure lock box in our alarmed monitored office. Other than the tag number no other identifying information is attached to the key such as name or address. They are only issued for use for the scheduled cleaning. Our workers are the only ones who can identity which property the key belongs to. So if by some chance a key or code is lost or stolen no one will know which property they belong to.
Our quality service maybe more affordable then you think. No two houses or businesses are exactly the same and each customer has different needs. The cost of the cleaning service depends on the size, condition and your specific needs. You have the freedom of identifying your needs and together we will determine how best we can complete those needs. Give us a call and we can give you a free estimate over the phone. Should our workers arrive and determine that more time will be needed and surpass the estimate, we will contact you in order to receive your approval to go beyond the estimated time or adjust the cleaning routine accordingly, but this rarely happens.
We limit our service to height of the home or business. If there is a service you require on the exterior of your home or business please let us know in advance to see if we can accommodate your requests.
If you have any pets or animals please let us know in advance when you schedule your cleaning. We love pets and animals, but sometimes they can be defensive when encountering someone they are not familiar with. Also, pets can be inquisitive and could have access to cleaning supplies and often times run off with cleaning supplies. If you think your pet or animal will become overly anxious or inquisitive while we are performing your cleaning, please make temporary arrangements to restrain your pet or animal while we are in your home or business (such as the garage, a kennel or closed off room) to avoid an unforeseen accidents.
We make every effort to be as careful as possible when cleaning your home/business. While every effort is made to use great care while cleaning sometimes accidents do happened. If something is damaged or broken our workers are trained to notify us immediately and we will contact you as soon as possible informing you of the incident. We will either get the item repaired, replaced or reimburse you for the cost of the item and if necessary an insurance claim can be filed. We do ask that you notify us if you have breakable times of significant value so we can inform the worker not to touch those items.
Eco360proLLC is Licensed, Bonded and insurance, so both you and Eco360pro are protected in the event and incident or accident was to occur in your home/business. A certificate of Insurance & Bond can be provided upon request.
Payment can be in the form of check or cash and is required when services are rendered unless arrangements are made with the office prior to the scheduled cleaning. Residential customers who are not going to be present during the cleaning can leave the payment on the kitchen counter the day of the scheduled cleaning for the worker to pick up and turn into the office. Business customers requesting regular service will receive an invoice once a month for the prior month with each job itemized on the invoice and full payment is due. Any returned checks will incur a $50 fee.
We are often asked if tipping is allowed and how should it be done. If you feel that your assigned worker has provided you with exceptional service and deserves a tip we ask that you give it to them personally to show your gratitude and how much you appreciate their hard work. But never feel like you have to tip them, you should only provide a tip if you feel you are receiving great service.
Scheduling a cleaning is simple; all you have to do is call our office Monday through Friday from 8:00 a.m. to 5:00 p.m. CST to speak to one of our office personnel. We will schedule a cleaning that meets your needs, whether it is weekly, bi-monthly or on a monthly basis. We even offer one time, move-in or move-out cleanings.
No problem, we understand that things come up or change like going out of town or the need to skip a scheduled service. All we ask is that you make every effort to notify us as far in advance as possible, but at least 24 hours prior to your scheduled cleaning, so that we can schedule another customer for that time slot.
We will contact you to reschedule your appointment to a time that is convenient for both you and Eco360pro.
Our office hours are Monday through Friday 8:00 a.m. to 5:00 p.m. PST. If you need to contact us after hours or on the weekend please call the office and leave a message, we periodically check messages and we will gladly return your call as soon as possible.
If your question was not answered above or more information is needed please contact us and we will be glad to provide the answer to your question(s) or needed information.